Your mobility scooter is a lifeline and a major tool for your independence. As with a car, you can expect things to go wrong from time to time. Perhaps the range is lower than it was; maybe it’s going slowly, maybe it won’t go at all? It’s going to need maintenance, replacement parts and a service from time to time. The fault or faults could be anywhere, but the most likely suspects are the simplest. Before you call somebody out to look, check whether it’s not one of these minor problems.
Check for Battery Problems
• Check the connection. If your battery is failing to charge or not maintaining its charge, the first issue could be that the battery is not sitting properly in the port. Cold weather and other issues can work these boxes loose. Take them out and reattach and try again. Put it on charge and see if that improves the situation
• If the charge is working and you’re getting some range out of the device, try to keep a log of how long it lasts. It’s likely you’ve already noticed it’s shorter, but attempt to work out precisely how short the charge is now in terms of distance or time between charges
• Try a multimeter. Your local garage may have one that they use to test cars, or if you know a friend who is a bit of a car buff, they might have one. The multimeter measures current and battery level. If the battery is dead or near dead, you need a new one. If that doesn’t register a problem, the issue is likely to be something else
• Or is it the Charger? The second place to check and one that’s not quite so obvious is to check whether the problem is in the charger and not the battery. A blown fuse, severed wire or loose cable in the charger can lead to poor charging or no charge at all for your device. There may be nothing wrong with the device at all
Check the Moving Parts
If the mobility scooter is sluggish, doesn’t handle right, feels heavy or isn’t quite going the speed you are used to (and it’s not the battery). The problem may be one of the moving parts such as a problem with the tiller or one of the wheels. As with bicycles and cars, wheels can come loose because they are moving parts. It may be a simple case of tightening some nuts.
Dirt on the bottom of the device can get into these moving parts so you should give it a clean. Take away as much dirt and muck as you’re able; this should make things run smoothly again. Seek professional advice for anything more complex than this. There are some basic routine actions you can take but never attempt anything too complex. For anything more than the obvious, you will need to call a professional to fix the problem.
Do You Have Cover?
Mobility scooters are subject to our warranties, available at a competitive cost to provide you with peace of mind. If the problems you have are not simple issues that you can handle (such as battery problems), then our 1, 2 or 3-year warranty scheme. Each cover call out charge, parts and labour, problems with both electrical fault and mechanical breakdown. There are no hidden costs or charges with this, simply the cost of the extended warranty purchase.